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Privacy Policy

Bells Beach Brewing Pty Ltd

Website: https://bellsbeachbrewing.com.au

Effective Date: 01/01/2026

1. Introduction

Bells Beach Brewing Pty Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, or interact with our marketing.

2. What Personal Information We Collect

We may collect the following personal information:

3. Identity & Contact Information

  • Full name
  • Date.of birth (for age verification)
  • Billing and shipping address
  • Email address
  • Phone number

4. Transaction Information

  • Order details and purchase history
  • Payment confirmation details (we do not store full credit card numbers)

5. Technical Information

  • IP address
  • Device type and browser
  • Website interaction data
  • Cookies and tracking data

6. Marketing Information

  • Email subscription preferences
  • Engagement with advertisements

We do not knowingly collect personal information from individuals under 18 years of age.

7. Age Verification (Alcohol Sales)

As we sell alcohol, we are legally required to verify that purchasers are at least 18 years old.

We may collect date of birth and use age verification services to confirm eligibility. Orders may be cancelled if age verification cannot be completed.

8. How We Collect Personal Information

We collect information when you:

  • Place an order
  • Create an account
  • Subscribe to marketing communications
  • Enter competitions or promotions
  • Contact us
  • Interact with our website via cookies or advertising tools

9. Why We Collect Personal Information

We use your personal information to:

  • Process and fulfil orders
  • Verify age
  • Arrange delivery
  • Provide customer service
  • Send marketing communications (where consent is provided)
  • Improve website performance
  • Conduct advertising and remarketing campaigns
  • Comply with legal obligations

10. Cookies, Advertising & Analytics

Our website uses cookies and tracking technologies.

We may use services including:

  • Google (including Google Analytics and Google Ads)
  • Meta (including Meta Pixel and advertising tools)

These tools may collect information about your browsing behaviour and may link it to your social media or Google account.

You can control cookies through your browser settings and may opt out of targeted advertising through platform settings.

11. Ecommerce & Payment Providers

We may use third-party platforms such as:

  • Shopify
  • WooCommerce
  • Payment gateways (e.g., Stripe, PayPal)

These providers process payments securely and may store data outside Australia. We rely on their privacy and security safeguards.

Our store is hosted on Shopify Inc. They provide the ecommerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s secure data storage, databases and general application. They store your data on secure servers behind a firewall.

12. International Disclosure

As we ship internationally and use global service providers, your personal information may be stored or processed in countries outside Australia.

Where this occurs, we take reasonable steps to ensure those providers comply with privacy standards substantially similar to Australian law.

13. Email Marketing

We may use email marketing platforms such as:

  • Klaviyo

You will only receive marketing communications if you have opted in or where permitted by law.

You may unsubscribe at any time using the link in our emails.

14. Data Security

We take reasonable steps to protect your information, including:

  • SSL encryption
  • Secure hosting environments
  • Access controls
  • Reputable third-party service providers

However, no online transmission is completely secure.

15. Access & Correction

You may request access to the personal information we hold about you and request corrections.

Contact us using the details below.

16. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

Contact Details

Bells Beach Brewing Pty Ltd
Email: hello@bellsbeachbrewing.com.au
Phone: (03) 7019 8161
Address: 2/22 Baines Crescent, Torquay, Victoria, 3228.

Terms & Conditions

Bells Beach Brewing Pty Ltd
Effective Date: 01/01/2026

1. Overview

This website is
operated by Bells Beach Brewing Pty Ltd ("we", "us", "our"). By accessing our website or purchasing from us, you agree to these Terms & Conditions.

If you do not agree, you must not use our website.

2. Legal Drinking Age

You must be at least 18 years old to purchase alcohol from this website.

By placing an order, you confirm that:

  • You are over 18 years of age
  • The recipient of the delivery is over 18
  • You will comply with all applicable liquor laws

We reserve the right to:

  • Refuse service
  • Cancel orders
  • Require age verification
  • Deliveries may require ID upon receipt.

3. Orders

All orders are subject to availability and confirmation.

We reserve the right to:

  • Refuse or cancel orders at our discretion
  • Limit quantities
  • Correct pricing errors

Prices are listed in AUD unless otherwise stated and include GST (where applicable).

4. Payment

Payments are processed securely through Shopify’s payment infrastructure and third-party payment gateways.

We do not store full credit card details.

5. Shipping & Risk

Risk passes to you upon delivery.

You must ensure:

  • Someone over 18 is available to accept delivery
  • Accurate shipping information is provided
  • We are not responsible for delays caused by carriers.

6. International Orders

If purchasing from outside Australia:

  • You are responsible for customs duties and import taxes.
  • You must ensure alcohol importation is legal in your jurisdiction.
  • We are not liable for seizure by customs authorities.

7. Intellectual Property

All website content (logos, branding, product images, text) is owned by Bells Beach Brewing Pty Ltd and may not be reproduced without permission.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We exclude liability for indirect or consequential loss
  • Our liability is limited to replacement or refund of goods
  • Nothing in these terms excludes rights under the Australian Consumer Law.

9. Governing Law

These Terms are governed by the laws of Victoria, Australia.

10. Returns & Refund Policy

Change of Mind

Due to the nature of alcohol products, we do not accept returns for change of mind.

Damaged or Faulty Goods

If your order arrives damaged or faulty:

  • Notify us within 48 hours
  • Provide photographs
  • Include order number

Where required under the Australian Consumer Law, we will:

  • Replace the product
  • Provide a refund
  • Offer store credit

11. Shipping Policy

Processing Times:
Orders are processed within 3 business days.

Delivery Requirements:

  • Deliveries require signature on receipt
  • Valid ID may be required

Delivery will not be completed if the recipient appears intoxicated

Failed Deliveries:
If no eligible person is available:

  • Re-delivery fees may apply
  • Orders may be returned to sender

Responsible Service of Alcohol (RSA Statement)

Bells Beach Brewing Pty Ltd supports the responsible consumption of alcohol.

We:

  • Do not sell to persons under 18
  • Require age verification
  • Support harm minimisation practices
  • Encourage moderate consumption

If you are concerned about alcohol use, visit DrinkWise Australia.